Hey friend – Rob here. I just had three sips of a decaf Americano with soy milk at my local place. And as i do, i say to myself: man, operations doesn't get enough credit. That's right, i said it, and i meant it. But you know who can say it better? My pal and seasoned strategy operator Arthur Perez. So i decided to have a chat with him about what we might call the strategy/operations gap. I think you'll enjoy it. Rob: Hello my friend. Arthur: Hello mate. You look particularly good today. Rob:...